Gift Card Integration: Heartland

Contents

• Introduction
• Configuration
• Troubleshooting & FAQs

Introduction

If your company uses Heartland for gift cards, Centegra Plus can be integrated along with the POS to update Heartland gift card balances when they are presented at the POS. 

With the Heartland gift card integration:

• A gift card scanned at the POS is passed through to Centegra Plus and is validated. The valid request is then passed on to Heartland to check the gift card status and balance.
• Heartland confirm if the gift card is active and respond with the gift card balance. The gift card balance is passed down to the POS and used as full or part payment against the basket of items. 
• Once the transaction is closed, the basket associated with the gift card is passed to Heartland.

For more information on this integration, Contact Centegra.

Configuration

For any new Heartland Integration, Centegra will complete the configuration required within Centegra Plus for you. To do this, we need the following details from Heartland for your account:

• Heartland Account Username
• Heartland Account Password
• Heartland Store ID (Per Store)

The Heartland integration is then configured on an individual site basis. 

Troubleshooting & FAQs

How Are Gift Cards Used At The POS?

Typically, each gift card has a barcode / QR code associated with it in the form of a physical card or mobile application, which can be read at the POS. The POS then communicates with Heartland via Centegra Plus to update the balance when the gift card is topped up or is used to pay for items.

The method at the POS varies per system. For more information, see: 

• MyVenue - Using Gift Card
• NCR Silver - Using Gift Card

The Gift Card Isn't Recognised At The POS. 

If a gift card scanned at the POS is not recognised, first check that the POS is online.

Then, Click Here to check that the Centegra Plus API is fully operational, and check with Heartland to ensure that their API is also fully operational. 

Next, check to make sure that API key for Heartland is active. To do this: 

• Head to Company Settings > External Access & FTP > API Secure Keys. 
• Locate Heartland Gift Card in the list, and check the key is enabled. (For more details, Click Here.)

If you are still having issues using a gift card at the POS, Contact Centegra.