Contents
Introduction
Whilst the Centegra Plus gift card engine integrates via various external gift card providers, Centegra Plus can also be used as a gift card provider too.
With Centegra Plus gift card:
- A Customer Type (or multiple) is created to represent the gift card grouping.
- Individual Customers are created within Centegra Plus to represent each gift card, where the customers code is used to input the gift cards unique code. This can be created individually when required, or in batches when gift cards are created.
- Gift cards are then used at the POS, which updates the balance history against the associated customer account within Centegra Plus.
For more information on this integration, Contact Centegra.
Configuration & Management
The Centegra Plus Customer Gift Card integration is configured on an individual site basis.
For any new Centegra Plus Customer Gift Card Integration, Centegra will complete the configuration required within Centegra Plus for you. You will then be shown how to manage customer gift card accounts within Centegra Plus, to track balance updates and to update customer gift card account details where necessary, as covered in This Article.
Troubleshooting & FAQs
How Are Gift Cards Used At The POS?
Typically, each gift card has a barcode / QR code associated with it in the form of a physical card or mobile application, which can be read at the POS. The POS then communicates with Centegra Plus update the balance when the gift card is topped up or is used to pay for items.
The method at the POS varies per system. For more information, see:
The Gift Card Isn't Recognised At The POS.
If a gift card scanned at the POS is not recognised, first check that the POS is online.
Then, Click Here to check that the Centegra Plus API is fully operational.
Next, check to make sure that Centegra Plus Gift Card API key is active. To do this:
- Head to Company Settings > External Access & FTP > API Secure Keys.
- Locate Gift Card in the list, and check that the API key is enabled. (For more details, Click Here.)
If all systems are operational, check to ensure that the Customer within Centegra Plus is active.
If you are still having issues using a gift card at the POS, Contact Centegra.
What Are The Physical Gift Card Requirements?
To make use of the physical gift cards on a till in conjunction with Centegra Plus Gift Cards integrations we require the following;
- Gift Card reference must be a Minimum of 8 digits long.
- When generating gift card references, they should be produced randomly as opposed to sequentially to aid security.
- In the case of multiple gift card programs, consider distinct number ranges for individual programs to allow for easier administration.
- Can be Alpha-Numeric (Note: These can only be encoded onto Track 1 and 3 on the magswipe - must be on at-least Track 1)
- Gift cards should be the standard size: ID-1 / CR-80 Size (85.6mm × 53.98mm / 3.370 × 2.125 inch). The Magnetic Stripe itself should be in the standard position.
- We recommend that the gift card number is also printed on the card itself in case of damage to the Magnetic Stripe
- We also recommend that the gift card number is additionally represented on the card by either a 1D or 2D barcode so can be used in conjunction with a presentation scanner, device camera (where supported) should reading of the Magnetic Stripe be unavailable.
- We recommend that the gift card reference number should be loaded onto both Track 1 and Track 2 of the gift card. This data should not be encrypted, and we don’t require any leading characters etc. (see note at top r.e alphanumeric gift card references - can only be Track 1 and Track 3, in the case of numeric though, encode onto Track 1 and Track 2)
- We recommend obtaining a sample gift card from the card manufacturer to test on your system and confirm the swipe is interpreted by the till correctly to pass onto our gift card loyalty system.
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