Centegra Plus can be integrated to the following POS systems for loyalty, to earn and redeem loyalty points based on spend at the POS:
- NCR Silver
- NCR Aloha Cloud
The integration utilises Customers within Centegra Plus, where each Customer represents an individual customer loyalty card account.
For more information on this integration, Contact Centegra.
The Centegra Plus Customer Loyalty integration is configured on an individual site basis.
For any new Centegra Plus Customer Loyalty Integration, Centegra will complete the configuration required within Centegra Plus for you. You will then be shown how to manage customer loyalty accounts within Centegra Plus, to track points earnt and redemptions, and to update customer account details.
Troubleshooting & FAQs
How Are Loyalty Accounts Used At The POS?
Typically, each loyalty account has a barcode / QR code associated with it in the form of a physical card or mobile application, which can be read at the POS. The POS then communicates with Centegra Plus to add or redeem points.
The method at the POS varies per system. For more information, see:
The Loyalty Account Isn't Recognised At The POS.
If a loyalty account scanned at the POS is not recognised, first check that the POS is online.
Then, Click Here to check that the Centegra Plus API is fully operational.
Next, check to make sure that Centegra Plus Loyalty API key is active. To do this:
- Head to Company Settings > External Access & FTP > API Secure Keys.
- Locate Loyalty in the list, and check that the API key is enabled. (For more details, Click Here.)
If all systems are operational, check to ensure that the Customer within Centegra Plus is active.
If you are still having issues using a voucher at the POS, Contact Centegra.