Contents
- Introduction
- Integration Onboarding & Configuration
- Understanding & Managing Your Integration
- FAQs & Troubleshooting
Introduction
Centegra Plus has created an integration with Vita Mojo, making it easier for users to avoid the hassle of manually entering orders. This also introduces a range of extra features, such as managing Vita Mojo orders through the integrated KMS.
Order Integration Introduction
Vita Mojo orders seamlessly integrate into Centegra Plus, following the same processing pathway as orders from other sales channels and POS systems, bringing several operational advantages:
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Unified Reporting: Vita Mojo orders become an integral part of standard Centegra Plus reporting.
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Kitchen Management Visibility: Vita Mojo orders are displayed on the Kitchen Management System (KMS) alongside all other orders.
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Inventory Management Precision: For users of the Inventory Management module, stock for Vita Mojo orders is consumed in real-time.
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Revenue Tracking Excellence: Revenue generated through Vita Mojo orders is tracked for users of the Revenue Management module through to reconciliation and GL extracts.
Menu Integration Introduction
Vita Mojo does not currently support menus created through Centegra Plus. As a result, a manual mapping process is required within the Vita Mojo Platform.
All products available for sale within Vita Mojo menus need to be mapped against the Product ID of the corresponding product within Centegra Plus. A full list of Product IDs can be exported using the Product List Report in Centegra Plus.
Integration Onboarding & Configuration
Centegra will work with you when onboarding the Vita Mojo integration for the first time, as well as any new locations in the future.
This section summarises the onboarding process and outlines any important information that you need to know to make the most out of your integration.
Order Integration Onboarding
For any new Vita Mojo Order Integration, Centegra will do the configuration required for each location within Centegra Plus for you, and we'll liaise with Vita Mojo to ensure that they have all the relevant credentials too. If you have not already discussed your new integration request with your Centegra account manager, Contact Centegra.
Menu Integration Onboarding
Vita Mojo does not currently support menus created through Centegra Plus. As a result, a manual mapping process is required within the Vita Mojo Platform.
All products available for sale within Vita Mojo menus need to be mapped against the Product ID of the corresponding product within Centegra Plus. A full list of Product IDs can be exported using the Product List Report in Centegra Plus.
Understanding & Managing Your Integration
Understanding & Managing Your Order Integration
Centegra Plus has integrated with Vita Mojo to streamline order management, eliminating manual input.
This article examines the details of this integration, its effect on user convenience, and the customisable settings in Centegra Plus for a personalised experience.
Order Integration Information
Vita Mojo orders are received into Centegra Plus at the point that the order is closed. The Vita Mojo order is normalised as it processes into Centegra Plus, so it reports alongside transactions from all sources in a familiar way.
Each transaction includes:
- Products sold within the order.
- Gross, net and tax values per product sold. (Tax is defined within Vita Mojo.)
- Product modifiers.
- Discounts.
- Meal deals.
- Order pick up time.
- Order reference.
- Order and item notes.
- Service charge / tips (if applicable; requires configuration).
- Delivery charge (if applicable; requires configuration).
If your site has integrated KMS in place, the Vita Mojo order is added to the KMS at the point that the order is received. (Or a specified number of minutes before the order is received, if a future order.)
Order Integration Management
The following elements of the Vita Mojo Order Integration can be amended as required:
- Transaction source (per fulfilment type).
- Transaction time (Either order time or pick up time).
- Transaction price level.
- Transaction team member.
- Transaction payment media.
- Service charge / tips payment media (if applicable).
- Delivery charge payment media (if applicable).
To update any of the elements above, Contact Centegra and we'll liaise with Vita Mojo to arrange this where applicable.
Understanding & Managing Your Menu Integration
Vita Mojo does not currently support menus created through Centegra Plus. As a result, a manual mapping process is required within the Vita Mojo Platform.
All products available for sale within Vita Mojo menus need to be mapped against the Product ID of the corresponding product within Centegra Plus. A full list of Product IDs can be exported using the Product List Report in Centegra Plus.
FAQs & Troubleshooting
Frequently Asked Questions
How Are Cancelled Vita Mojo Orders Handled?
If a Vita Mojo order gets cancelled, a Transaction Reversal is automatically applied against the original transaction within Centegra Plus. This retains the original transaction, whilst creating a second transaction with the same time and details to account for the cancellation of the original transaction.
Although the transaction is removed from Centegra Plus, if your site has KMS in place, the original order will have still sent to the kitchen when it was first received and so the cancellation will need to be communicated to the kitchen.
Note that orders placed far in advance may not send to the kitchen until a set number of minutes before the order pick up time. In this case, an order cancellation before that time will prevent the cancelled order from sending at all.
How Are Vita Mojo Refunds Handled?
If a Vita Mojo order gets refunded, a Transaction Reversal is automatically applied against the original transaction within Centegra Plus. This retains the original transaction, whilst creating a second transaction with the same time and details to account for the refund against the original transaction.
Troubleshooting
A Vita Mojo Order Does Not Show In Centegra Plus
If you're missing any Vita Mojo orders within Centegra Plus, Contact Centegra with details of the affected order(s) and we'll investigate further and liaise with Vita Mojo where appropriate to resolve this for you.
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