Navigating the ever-evolving landscape of online food delivery, the integration of Just Eat into your culinary offerings marks a strategic leap forward. The Just Eat Integration feature stands as a pivotal tool for optimising menu management and order processing within Centegra Plus. Yet, every integration journey comes with its own set of queries and intricacies.
In this guide, we present a comprehensive resource designed to address frequently asked questions (FAQs) and offer troubleshooting insights specific to the Just Eat Integration. Whether you're an experienced restaurateur or a newcomer to the realm of digital dining, our aim is to accompany you through any challenges that may arise, ensuring you unlock the full potential of this integration.
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Frequently Asked Questions
Troubleshooting
Frequently Asked Questions
How Are Cancelled Just Eat Orders Handled?
Information regarding Just Eat orders that are cancelled is not available via the integration.
To account for a Just Eat order cancellation within Centegra Plus, you can Reverse The Original Transaction to remove it from reporting.
How Are Just Eat Refunds Handled?
Information regarding Just Eat orders that are refunded (or partially refunded) by Just Eat is not available via the integration.
To account for a Just Eat refund within Centegra Plus, either:
- Reverse The Original Transaction - If a full order refund.
- Enter A Back Office Refund Transaction - If a full or partial order refund.
Note that if your site uses Periods, you cannot complete either of the above actions once the period that the refund date falls within has closed.
Troubleshooting
Meal Deals Are Not Reporting As A Combo
By default, meal deals are received into Centegra Plus from Just Eat as a simple product sold representing the meal deal, with zero-priced modifiers representing the meal deal items. As a result, meal deals do not naturally report as combo discounts within Centegra Plus.
However, it is possible to reassign Just Eat meal deals as combo discounts to report alongside other combos, by enabling the "Combo Reconciliation" feature for the integration.
For more information on this feature, Click Here.