Embracing the dynamic landscape of food delivery in today's business world, managing your offerings on Deliveroo is a strategic move. The Deliveroo Integration feature emerges as a valuable tool to streamline menu management and order consumption. However, as with any integration, questions may arise, and quirks may surface.
In this guide, we've curated a comprehensive resource to address common questions (FAQs) and provide troubleshooting tips for the Deliveroo Integration. Whether you're a seasoned restaurateur or just stepping into the world of online food delivery, we're here to guide you through any challenges and ensure you harness the full potential of this integration.
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Frequently Asked Questions
Frequently Asked Questions
How Are Deliveroo Remake Orders Handled?
As part of the Deliveroo Sales Integration, from you may come across a Deliveroo Remake transaction. A Deliveroo Remake transaction occurs when Deliveroo resubmit an order due to an issue with the original order (e.g. driver error). Once accepted, items within the order will send to the kitchen as normal.
For reporting purposes, there are a few differences to note when it comes to Deliveroo Remake transactions. Within the header of the remake transaction, a notification is shown to show which original transaction this one is a remake of.
All items within the remake transaction are sold with the original order quantity to account for additional consumption of those items. They are also sold with a gross value of £0.00 to avoid inflating total daily sales revenue. An additional "Deliveroo Remake" product is included within the remake transaction too, to help track the quantity of remake transactions that occur.
The total payment value against the transaction is £0.00. To track remakes through payments, the original "Deliveroo" payment is shown as a negative value and this is offset against a "Deliveroo Remake" payment to balance the payment total.
How Are Cancelled Deliveroo Orders Handled?
If a Deliveroo order gets cancelled, the transaction that was created when the order was original accepted gets removed from Centegra Plus automatically.
Although the transaction is removed from Centegra Plus, if your site has KMS in place, the original order will have still sent to the kitchen when it was first received and so the cancellation will need to be communicated to the kitchen.
Note that orders placed far in advance may not send to the kitchen until a set number of minutes before the order pick up time. In this case, an order cancellation before that time will prevent the cancelled order from sending at all.
How Are Deliveroo Refunds Handled?
Information regarding orders that are refunded (or partially refunded) within Deliveroo is not available via the integration, and therefore refunds are not automatically reflected within Centegra Plus.
To account for a Deliveroo refund within Centegra Plus, either:
Note that if your site uses Periods, you cannot complete either of the above actions once the period that the refund date falls within has closed.
Meal Deals Are Not Reporting As A Combo
By default, meal deals are received into Centegra Plus from Deliveroo as a simple product sold representing the meal deal, with zero-priced modifiers representing the meal deal items. As a result, meal deals do not naturally report as combo discounts within Centegra Plus.
However, it is possible to reassign Deliveroo meal deals as combo discounts to report alongside other combos, by enabling the "Combo Reconciliation" feature for the integration.
For more information on this feature, Click Here.