Just Eat Integration: Integration Information

Just Eat orders seamlessly integrate into Centegra Plus, following the same processing pathway as orders from other sales channels and POS systems, bringing several operational advantages:

1. Unified Reporting: Just Eat orders become an integral part of standard Centegra Plus reporting. 

2. Kitchen Management Visibility: Just Eat orders are displayed on the Kitchen Management System (KMS) alongside all other orders. 

3. Inventory Management Precision: For users of the Inventory Management module, stock for Just Eat orders is consumed in real-time.

4. Revenue Tracking Excellence: Revenue generated through Just Eat orders is tracked for users of the Revenue Management module through to reconciliation and GL extracts.

Just Eat menus are integrated with Centegra Plus through using Centegra Plus Menu Management, bringing several operational advantages:

1. Centralised Menu Management: With menus managed through Centegra Plus, you gain a centralised hub for managing your menus, simplifying the process and ensuring consistency. 
2. End to Product ID Mapping: Bid farewell to the tedious process of manually mapping products to product IDs on the remote order platforms. 

For any new Just Eat Order Integration, Centegra will do the configuration required for each location within Centegra Plus for you. If you have not already discussed your new integration request with your Centegra account manager, Contact Centegra.  

Once configured within Centegra Plus, you'll be provided with a Location ID which you'll need to provide Just Eat with in order for the integration to be configured on their side too.

You can use Centegra Plus to build menus and publish them to Just Eat. The process in enabling this depends on whether this has been done previously for your account.

Integrating Menus For The First Time

If you are integrating Centegra Plus menus into Just Eat for the first time, you'll need a Just Eat menu destination assigning against your company.  Contact Centegra and we can arrange this for you, but before you do that, we'll need your Menu API Key from Just Eat, which you can obtain from your Just Eat account manager.

Once we've added the Just Eat menu destination against your Centegra Plus account, you can start configure menus within the Centegra Plus Menu Management section. Contact Centegra to arrange training on this module if you've not used it previously. 

You'll be able to publish the menu to Just Eat once Just Eat confirm that the Centegra Plus Location ID has been assigned against the location within Just Eat. 

Integrating Existing Menus

If you already have menus integrated to Just Eat for other locations, you can assign any new location to an existing menu for Just Eat in the standard way within the Sites & Destinations tab of a menu.

You'll be able to publish the menu to Just Eat once Just Eat confirm that the Centegra Plus Location ID has been assigned against the location within Just Eat. 

Centegra Plus has integrated with Just Eat to streamline order management, eliminating manual input.

This article examines the details of this integration, its effect on user convenience, and the customisable settings in Centegra Plus for a personalised experience.

Order Integration Information

Just Eat orders are received into Centegra Plus at the point that the order is accepted. The Just Eat order is then normalised as it processes into Centegra Plus, so it reports alongside transactions from all sources in a familiar way. 

Each transaction includes: 

• Products sold within the order.
• Gross price paid. (Net price and tax are calculated as per the product tax setting in Centegra Plus.)
• Product modifiers. 
• Discounts. (Order discounts are assigned at transaction level, with tax based on the average tax rate of items in the basket.)
• Meal deals. (Meal deals are not treated as a combo discount by default. If you'd like them to be treated as a combo discount (as per other transaction sources), Click Here for more details.) 
• Order pick up time.
• Order reference.
• Order and item notes. 

If your site has integrated KMS in place, the Just Eat order is added to the KMS at the point that the order is received. (Or a specified number of minutes before the order is received, if a future order.)

Order Integration Management

You can manage certain aspects of the Just Eat Order Integration for each existing integrated location within your company. To do so:

• Whilst logged into the relevant site, head to: Company Settings > Site Setup > Locations
• Against the relevant location, select [EDIT]. 
• Select the Remote Sales Integrations tab.

The following options are available: 

• Till: Displays the virtual till that Just Eat sales are assigned to. 
• API Secure Key Owner: Displays the integration API secure key owner. (Centegra). 
• Transaction Source: Displays the transaction source that Just Eat sales are assigned to. This is directly related to the API key and so cannot be changed. 
• Source Provider Name: Displays the source provider name as Just Eat.
• Clerk: Select the virtual team member that Just Eat sales are assigned to. 
• Payment Media: Select the payment media that Just Eat sales are settled against. 
• Integration Price Level: Select the price level the items sold via Just Eat are assigned to. Note that this does not determine the price paid by the customer; this does however determine the RRP and Tax Rate assigned to each item sold as it processed into Centegra Plus. 

Unlocking the full potential of your restaurant's digital presence requires seamless integration, and when it comes to elevating your online menu with Just Eat, Centegra Plus offers a robust Menu Management solution allow you to manage multiple menus across your entire estate centrally.

For full details, see the relevant section below.

Menu Integrated

Building Menus

If you are publishing menus to Just Eat via Centegra Plus, menus published to Just Eat include: 

• Menu Title & Subtitle
• Product Names & Descriptions (Including overrides)
• Product Categories
• Product Prices
• Product Calories
• Product Dietary Tags (Vegan, Vegetarian)
• Product Images (Including links to hosted Images)
• Modifier Groups & Modifiers (Including Modifier Name & Price overrides)
• Menu Availability
• Product Alcohol Attribute

Information on building menus within Centegra Plus is available within the Menu Builder section.

Publishing Menus

Menus should be published to Just Eat whenever any of the elements in the list above are updated and the updates need to be made live.

When publishing a menu to Just Eat the menus can be published to go live immediately (it can take up to 5 minutes to show) or they can be scheduled to be published in advance.

For more information on menu publication, see Menu Publications.

Additional Information

• If a store has multiple menus (e.g. separate Breakfast & Lunch menus), the menus must be published together at the same time. 
• All categories must contain at least one product.
• You do not need to publish a menu when updating the tax rate assigned to a product, or when suspending a product from sale. (For more information on product suspensions, Click Here.)
• If you have multiple accounts within Just Eat, you'll need multiple Just Eat destinations against your company in Centegra Plus. Contact Centegra and we can arrange this for you if required.

Not Menu Integrated

Just Eat advise that menus must be created via menu integration.  

Just Eat orders cancellations are not available via Just Eats API. 

To account for a Just Eat order cancellation within Centegra Plus, you can Reverse The Original Transaction to remove it from reporting.

Information regarding Just Eat orders that are refunded (or partially refunded) by Just Eat is not available via the integration. 

To account for a Just Eat refund within Centegra Plus, either: 

• Reverse The Original Transaction - If a full order refund.
• Enter A Back Office Refund Transaction - If a full or partial order refund. 

Note that if your site uses Periods, you cannot complete either of the above actions once the period that the refund date falls within has closed.

Discount applied against Just Eat orders is assigned against a single dedicated "Just Eat Discount" product within Centegra Plus, that reports alongside other discounts. Tax against the discount is based on the average tax rate across applicable items within the order.

By default, meal deals are received into Centegra Plus from Just Eat as a simple product sold representing the meal deal, with zero-priced modifiers representing the meal deal items. As a result, meal deals do not naturally report as combo discounts within Centegra Plus.

However, it is possible to reassign Just Eat meal deals as combo discounts to report alongside other combos, by enabling the "Combo Reconciliation" feature for the integration.  

For more information on this feature, Click Here.