Reporting on voided and deleted tickets – Centegra

How do I delete or void a ticket in NCR Silver?

Please see this guide for how to delete or void a ticket.

How are voided and deleted tickets reported?

The way NCR Silver reports on voided and deleted tickets is different dependant on how the ticket was closed on the POS system.

Deleted tickets

When reporting on deleted tickets these will show in the POS transactions section of NCR Silver as "Deleted ticket"

The lines deleted will show in the "Lines" selection of the transaction these lines will show as voided items on the void audit report in NCR Silver.

Voided tickets

When reporting on voided tickets the lines attached will show the voided lines in the void audit report section of NCR Silver

The Void Audit report allows you to track the number of clears and voids entered by your employees. NCR Silver distinguishes between clears and voids based on the state of the order when you delete the item or guest check. Deleting an item or guest check before finalization results in a clear. Deleting an item or guest check after finalization results in a void. Finalization occurs when you submit the items for order to the kitchen, tap PAY, tap SEND (table service only), tap SAVE (quick service only), back out of the order, log out of the POS app, or press the home button on the iPad.

Use this report to identify trends among employees in deleting items from tickets or to identify menu items employees regularly clear or void. The report also includes the name of the employee who approved the clear or void.

#	Column	Description
1	Header	Header includes: The name and address of the store. The selected time period for the report. The name of the report.
2	Employee Name	The name of the employee.
3	Business Day	The business date on which the void or clear occurred.
4	Ticket Number	The ticket number of the transaction.
5	Item Name	The name of the menu item.
6	Authorized By	The name of the employee who approved the clear or void.
7	Voided Qty	The quantify of the item voided.
8	Voided Amt	The amount of the item voided. The system multiplies the quantity of the item voided by the sales price.
9	Cleared Qty	The quantity of the item cleared.
10	Cleared Amt	The amount of the item cleared. The system multiplies the quantity of the item cleared by the sales price.
11	Total (By Employee)	The total number and amount of voids and clears for the employee.
12	Total	The total number and amount of voids and clears for the store.

For any further queries please contact Centegra here or on 01270 585200