Introduction
Elevate your control over order management in Centegra Plus with Remote Order Capacity Day Parts. Seamlessly restrict the influx of remote orders, such as deliveries and click & collect, during specific periods - ensuring a balanced and efficient operational flow.
This feature empowers you to tailor your capacity management strategy, enhancing your ability to provide exceptional service during peak hours or when demand is at its highest. By strategically implementing Remote Order Capacity Day Parts, you not only optimise your resource allocation but also elevate the overall customer experience.
In Centegra Plus, take charge of your remote order dynamics with precision and ease, ensuring that each order receives the attention and service it deserves, all while maintaining operational excellence.
Create The Companywide Order Capacity Day Part Type
To use the remote order capacity day parts feature, a day part type for Orders is required.
You only need one for the company, so if this already exists for your company, you can skip this step.
Head to Company Settings > Company.
- Select the Day Part Types tab.
- Select [CREATE NEW DAY PART].
In the New Day Part Type window:
- Enter a Name for the day part type. Make it clear that this is for remote order capacity times.
- Against Required For, select Orders.
- Select [SAVE].
Times can now be assigned to the day part type, as covered in the Next Section.
Assigning Day Part Times & Capacity
You can assign times and capacity to the day part type created in the previous section to limit remote orders at different parts of the day.
This can be done against the site, or against individual locations within your site. If defined against both, the location settings will override site settings at that location.
Assigning Against The Site
Whilst logged into the site, head to Company Settings > Site Setup > Site.
- Select the Site Day Parts tab.
- Select [ASSIGN DAY PARTS].
In the Assign Day Parts window:
- Select the day part type (as per the previous section) that is used for order capacity.
- Specify when the capacity about to be set will be valid, by selecting the Day(s) Of The Week and the Start Time & End Time.
- Enter the Capacity to specific the maximum number of orders within the time frame set.
- Select Capacity Type as Orders.
Select [SAVE] and repeat to add additional capacity day parts for the site.
Note that:
- Day part times cannot overlap other capacity day parts within the site.
- If day part times are assigned to locations within the site (as per the Next Section), these will override the site times.
- It is recommended that day part times start at least one hour before opening, and end at least one hour after closing.
Assigning Against The Location
Whilst logged into the site, head to Company Settings > Site Setup > Locations.
- Select the Location Day Parts tab.
- Select [ASSIGN DAY PARTS].
In the Assign Day Parts window:
- Select the day part type (as per the previous section) that is used for order capacity.
- Specify when the capacity about to be set will be valid, by selecting the Day(s) Of The Week and the Start Time & End Time.
- Enter the Capacity to specific the maximum number of orders within the time frame set.
- Select Capacity Type as Orders.
Select [SAVE] and repeat to add additional capacity day parts for the location.
Note that:
- Day part times cannot overlap other capacity day parts within the location.
- If day part times are assigned to the site (as per the Previous Section), the location day parts times will override the site day part times.
- It is recommended that day part times start at least one hour before opening, and end at least one hour after closing.