Via Cinchio Back Office, you can suspend products across multiple locations and destinations in one go.
To suspend a product:
- Head to Menu Management > Product Suspensions.
- Select [NEW PRODUCT SUSPENSION].
In the Create New Product Suspension window:
- Product Name: Select which product(s) to suspend.
- Location(s): Select which location(s) to suspend the product at.
- Menu Destination(s): Select which destination(s) to suspend the product on.
- Start Time: Select when to suspend the product from.
- End Time: Select when to suspend the product until, or leave this blank to suspend the product indefinitely.
Then select either:
- [APPROVE] - To post the product suspension to the selected menu destination(s).
- [CREATE] - To save the product suspension in Pending state to approve later.
Once in Approved state, the Suspension API Status will display as In Progress until the product suspension is posted to the menu destination. It should then show Success to confirm that the product suspension has reached the menu destination.
The product will be reinstated once the end time is reached and the product suspension will show in Completed state.
If required, the End Time can be edited if the product becomes available sooner than expected, or if the product needs to be suspended for longer than first anticipated. Adjusting the end time immediately updates the menu destination platform.
Note that some third party platforms removed any active product suspensions following a new menu publication. If this occurs, the product suspension will need to be resubmitted.
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