NCR Silver/ Aloha Cloud - Peripherals: Connecting your Kitchen Printer via Bluetooth

[Important: Please Note]

• Only the Bixolon 350plusIII printer models have the ability to connect via Bluetooth.
• Only one kitchen printer can be set up per device, multiple routing options and integrated printing are not available via a Bluetooth connection.
• We always recommend connecting your kitchen printers via your network using a LAN where possible. If you would like to set this up via your network, please follow this guide:

Connecting your kitchen printer to Silver via Network

Contents

• Pairing the Kitchen Printer to the iPad
• Setting up the Kitchen Printer in NCR Silver

Pairing the Kitchen Printer to the iPad

• Select the iPad Settings app

• Select Bluetooth from the left-hand menu

• Turn the Bluetooth OFF and back ON again to refresh the iPad's search for Bluetooth devices by pressing the button to the right of Bluetooth, which will turn GREY to indicate it is OFF, and will turn GREEN to indicate it is ON.
• Turn your receipt printer OFF and back ON again by pressing the power button on the front of the printer where O = OFF (Picture left)/ I = ON (Pictured right) as indicated on the power button itself.

• When ON, the printer will show a a green light under Power on the top panel.

• Referring back to the iPad, you may have been prompted to automatically enter a pin. If not,  locate the printer under Devices and select it:
  
  

[Note: The names may vary of the printer, they are commonly referred to as SRP-350plusIII or BLUETOOTH PRINTER]

[Note: If you are dealing with multiple Bluetooth printers and unsure which one's are which due to similar naming conventions, turn off the printers you are NOT trying to set-up, then turn the Bluetooth off and on again on the iPad to reflect this]

• If presented with the “Pairing is Unsuccessful” message, or the process doesn’t happen automatically, you can select on the discovered device instead within your Bluetooth settings.

• When prompted for the PIN, type in "0000" and select Pair

• If successful, you should now see your printer in the My Devices list with “Connected” to the right.

Setting up the Kitchen Printer in NCR Silver

• Open and login to the NCR Silver app, select the three lines at the top left and select Settings

• Select Kitchen Printers

• Select Add Local Printer if you want this printer to apply to this till station only, or select Add Shared Printer if you would like this printer to be added across your site's till systems using our inhouse server. This will take a few moments to refresh.
  
  
  
  
• Under Automatic Discovery you should be able to see the connected BIXOLON printer. Select IDENTIFY to confirm it is the correct printer you wish to use, and your printer will print out a small message to clarify.

• Once confirmed select the BIXOLON printer by touching corresponding arrow on the right

• Under Printer Settings give your printer a name, eg Kitchen Printer. 

• Then select Select Kitchen Printer

• Under Kitchen Devices select the configuration you require (these are created in the Silver Backoffice under Kitchen Routing Setup and may differ from the examples below)

• Then select YES

• The selected configuration will now have a green tick to the right to indicate your choice, now select DONE

• You should now have your named printer with the chosen configuration named below it. You can select Print Test Receipt to confirm the connection, and your printer will print a confirmation message. 

• Now select DONE.

• Select Settings then Close at the top left to go back to the main screen; now do a test print from an order to see if it working as it should.