When trying to use or connect your M020 card machine to the POS, you may encounter an issue where the card machine will no longer enter pairing mode.
This can be caused by two reasons.
If an M020 is physically damaged, it can cause the Bluetooth symbol to vanish.
The most common type of damage is dropping the machine, which can cause damage like below.
This hairline crack damaged the internal antenna of the M020, causing the Bluetooth to fail.
Much rarer, it is possible for the firmware of the machine to be corrupted. This is usually diagnosed by the Bluetooth symbol simply vanishing without physical damage.
On the image below, you can see that the Bluetooth symbol has vanished.
Replacing an M020 with no Bluetooth.
Please get in touch with us to arrange a card machine swap out.
The card machine will need to be physically inspected to find the cause of the Bluetooth not working.