NCR Silver/ Aloha Cloud - Till Operations: Deleting or voiding items, or tickets

How Do I Delete An Item?

You can delete an item by swiping on the item in the ticket and then choosing delete. If this has already been sent to a kitchen printer you may require manager privileges to remove from the ticket.

How Do I Delete A Whole Ticket?

You can delete the whole ticket using the delete ticket button at the bottom. If this has already gone to the kitchen this will count as a void and may require a manager to remove the ticket.

NCR Silver iPad                                        Aloha Cloud

How Do I Void A Ticket?

You can Void a ticket by removing all items attached to the ticket individually. Deleting an item or guest check after finalization results in a void. Finalization occurs when you submit the items for order to the kitchen, tap PAY, tap SEND (table service only), tap SAVE (quick service only), back out of the order, log out of the POS app, or press the home button on the iPad.

Void or Delete a ticket ?

Whether you choose to void or delete a ticket can effect the way NCR Silver reports on the transaction see here for further guidance on reporting.