KDS Layout
The Centegra KDS is split into two sections:
KDS Header
The KDS header contains the following information and tools:
- The KDS name.
- The current time, which changes to "OFFLINE" if internet connection is lost.
- The number of tickets on the screen.
- The KDS display mode, with options to switch between:
- Active - To see and manage active tickets.
- Bumped - To see recently bumped tickets.
- The font size, to increase/decrease ticket sizes as required.
- A button to turn the KDS On and Off. (This affects the KDS screen only and not inbound orders.)
KDS Tickets
KDS tickets are listed in order based on the time that the order is due to be fulfilled.
Tickets are coloured as grey, green, orange or red, where grey tickets are future orders, green tickets are orders to prepare now, orange tickets are due very soon, and red tickets are late. (Exact times to define this can be configured per screen.)
Each KDS ticket is broken down into a header section and body section.
KDS Ticket Header
The KDS Ticket Header contains information relating to the entire order:
- The transaction source / fulfilment type. (E.g. "Collection")
- The customers name.
- The time that the order is due. (If this time has passed, "Overdue" will show too.)
- The order number, displayed in a larger font size.
The KDS Ticket Header can be selected to view a little more information on the ticket, such as the original order time, and additional customer details (if provided).
KDS Ticket Body
The KDS Ticket Body contains the order itself.
Distinct items are in bold text and are separated from other distinct items via a line break.
Modifiers of those items are listed beneath and are indented.
Managing KDS Tickets
Bumping Off Tickets
Once an order has been prepared, to bump the order off the screen simply select the body of the ticket and it will be removed.
If the Double Bump setting is enabled for the screen, when selecting the body of the ticket you'll be prompted to confirm the bump like so:
Delaying Tickets
If you need to delay a ticket (or bring it forward) the order due time can be updated.
Select the ticket header, enter the number of minutes (based on the current order due time) that you wish to delay the ticket by, and then selected [DELAY] to update the order due time.
If you need to being order due time forward, enter a negative value for the number of minutes.
Note that this action does not inform the customer that the order due time has been adjusted.
Recalling Bumped Tickets
If a ticket has been bumped in error it can be recalled.
Within the KDS Header, use the display mode toggle to switch from the Active screen to the Bumped screen. Here you'll see recently bumped tickets.
To recall the ticket, select the body of the ticket and then select [RESTORE TICKET].
The ticket will then reappear on the Active screen in its original position, and you're be automatically returned to the Active screen.