The Time Clocks feature serves as a central hub for viewing, editing, and approving time clock records received from the POS within Centegra Plus. This functionality provides a streamlined process for tracking hours worked by your team for time clocks declared either at the POS or directly within Centegra Plus.

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Frequently Asked Questions

Troubleshooting

Frequently Asked Questions

What Unique Code Do Team Members Clock In & Out With?

When clocking on and off via the Operations Dashboard, team members can clock in and out with either the POS Code or the Employee Number stored against their team member record within Centegra Plus. 

The required option is selected at Company level using the "Time Clock Entry Method" setting. 

How Do I Enable Time Clocks To Require Job Roles?

Job roles can be used to prompt team members to specify the role worked during a shift when clocking on. This feature must be enabled at company level, and then job roles must be configured. 

For more information on Job Roles, Click Here.

How Do I Enable Time Clocks To Prompt Team Members To Declare Tips?

Tip amount declaration when clocking out is optional, and is enabled at Company level using the "Allow Time Clocks Tip Declaration" setting. 

Troubleshooting

I Can't Select The Clock In Option.

Via the Operations Dashboard, you can only clock in if you don't already have a time clock record in Open Shift state. If the [CLOCK IN] button is disabled, it means you've either already clocked on, or a previous shift has not been clocked out. 

If a previous shift has not been clocked out, this can be resolved by editing the shift via the back office as covered in This Article. 

I Can't Select The Clock Out Option.

Via the Operations Dashboard, you can only clock out if a time clock record in Open Shift state has been found. If the [CLOCK OUT] button is disabled, it means you've either clocked out already, or you forgot to clock in at the start of the shift. 

If you forgot to clock in, this can be resolved by creating the time clock record via the back office as covered in This Article.