Efficient menu publication is fundamental to culinary success, and the Menu Publications feature serves as a crucial tool for scheduling menus to go live across various platforms. Whether you're a seasoned industry professional or a newcomer navigating the culinary landscape, mastering the ins and outs of menu publications is key.

This guide is your comprehensive resource for frequently asked questions (FAQs) and troubleshooting tips related to the Menu Publications feature within the Menu Management module. We're here to handle any uncertainties you may encounter, ensuring you can leverage the full potential of this tool to seamlessly schedule and manage menu releases. Let's simplify the complexities of centrally coordinating menu publications within Centegra Plus, empowering your business to thrive through streamlined Menu Management.

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Troubleshooting

Troubleshooting

My Menu Publication Has Failed.

After publishing a menu, if the API Status shows as "Failure", the menu has been either been unable to reach the destination or has been rejected by the destination. 

Check to ensure that the menu has been Validated and that all validation errors have been resolved. A pending validation error may be the reason that the menu is being rejected by the destination. 

If the menu has no validation errors, attempt to publish the menu to the destination again. If the second attempt fails too, Contact Centegra with the menu publication details.

My Menu Publication Succeeded, But The Menu Has Not Updated.

After a successful completion of a menu publication within Centegra Plus, please note that it may take up to 15 minutes for certain menu destination platforms to reflect the updated menu.

Additionally, it's advisable to double-check the menu publication settings to ensure the correct publication time and date were selected.

If the menu publication time has passed and it has been at least 15 minutes since you published the menu, attempt to publish the menu to the destination again. If the second attempt fails too, Contact Centegra with the menu publication details.

Publishing One Menu Made Another Disappear.

In cases where your location features multiple menus (e.g., separate Breakfast and Lunch menus), certain menu destination platforms may require all menus to be published simultaneously, even if only one menu has been updated.

If you notice that one of the menus has disappeared from the destination platform, it could be due to menus not being published at the same time. To resolve this, try re-publishing the menus, ensuring that all menus for the location are selected within the same publication.

If the menus still do not show as expected, Contact Centegra with the menu publication details.